Post-Mortem Part 3 | From a ‘customer’ service perspective, how responsive was your organization to your constituents?

In our work, the word ‘engagement’ gets bandied about all the time. build’s experience is that when organizations talk about engagement, they are talking about their organization engaging with customers/constituents, not their customers/constituents engaging with their organization. build believes that the key to successful engagement is not figuring how you want to engage customers/constituents, but the other way around. Here’s a good way to start… read more →